This Privacy Policy explains how 10vin collects, uses, stores, and protects your personal data. We are committed to handling your information with full transparency and in compliance with our licensing obligations.
Six core principles that govern how 10vin handles every piece of data you share with us.
10vin collects only the personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with our licensing obligations. We do not collect data speculatively or for purposes beyond those stated in this policy.
All personal data held by 10vin is stored on secured servers protected by industry-standard encryption at rest and in transit. Access to personal data within the organisation is restricted on a strict need-to-know basis, governed by internal access control policies.
10vin does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Data shared with third parties is limited to what is operationally necessary — payment processors, KYC providers, and regulatory authorities — and only on the bases described in this policy.
You have the right to access, correct, and request deletion of your personal data at any time, subject to our legal retention obligations. Requests are processed within thirty days of receipt. Full details of your data rights are set out in Section 9 of this policy.
This policy is written in plain English so that every 10vin player — whether in Karachi, Lahore, Islamabad, or Faisalabad — can understand exactly what data we hold and why. We will always notify you of material changes to this policy before they take effect.
10vin's data handling practices are governed by its international gaming license, which imposes enforceable data protection obligations. Our compliance team conducts regular internal audits of data handling procedures to ensure continued adherence to these standards.
This Privacy Policy ("Policy") sets out how 10vin ("the Platform", "we", "us", "our") collects, receives, uses, stores, transfers, and otherwise processes personal data relating to individuals ("you", "the Player", "User") who register accounts on or otherwise interact with the 10vin platform at 10vin.net, including any associated mobile interfaces or applications made available by 10vin from time to time.
By creating a 10vin account, making a deposit, or accessing any feature of the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the 10vin platform and should contact us at [email protected] to request account closure and data deletion.
This Policy should be read alongside the 10vin Terms & Conditions, which form the primary contractual agreement between you and 10vin. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Policy shall prevail.
10vin is an internationally licensed online gaming platform operating the website 10vin.net. The platform offers cricket betting, live casino games, slot titles, lottery draws, and the cat fishing arcade game to eligible players in Pakistan and other supported territories.
For the purposes of data protection law, 10vin is the data controller in respect of personal data collected from players via the platform. This means 10vin is responsible for determining the purposes and means of processing your personal data and for ensuring that processing is carried out lawfully, fairly, and transparently.
If you have any questions about how 10vin handles your personal data, or if you wish to exercise any of the rights described in Section 9 of this Policy, you may contact our data protection team at any time by emailing [email protected] with the subject line "Data Protection Enquiry".
10vin collects personal data across several categories depending on how you use the platform. The table below summarises the main categories of data collected, with examples of the specific data points within each category.
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, photograph (where submitted for KYC) |
| Contact Data | Email address, mobile phone number, residential address, city (e.g., Karachi, Lahore, Islamabad) |
| Account Data | Username, account creation date, account status, login timestamps, account preferences |
| Financial Data | Deposit and withdrawal history, payment method identifiers (e.g., registered JazzCash or EasyPaisa mobile number, HBL / UBL / Meezan Bank account name), transaction amounts in PKR |
| Gaming Data | Betting history, game session logs, wager amounts, win and loss records, bonus usage history, responsible gaming tool settings |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session duration, referral URL |
| Communications Data | Records of correspondence with 10vin support via email or live chat, including complaint and dispute records |
| Verification Data | KYC documents submitted (CNIC copy, passport copy, proof of address, payment method ownership evidence), verification status and timestamps |
10vin does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond photograph identification for KYC), or health data, unless such data is voluntarily provided by the player in the context of a responsible gaming self-declaration or support communication.
The majority of personal data held by 10vin is provided directly by you through your interactions with the platform. This includes data you submit when registering your account, completing KYC verification, making deposits or withdrawals, contacting support, participating in promotions, or configuring your responsible gaming settings.
When you access the 10vin platform, certain technical data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, session duration, and clickstream data. This data is used primarily for security monitoring, fraud detection, platform performance optimisation, and regulatory reporting purposes. See Section 10 for full details on our use of cookies.
10vin may receive personal data about you from the following categories of third parties in specific circumstances:
10vin uses your personal data for the following specific purposes. Each purpose is linked to a lawful basis for processing, which is set out in Section 6.
10vin processes your personal data only where it has a valid lawful basis to do so. The lawful bases on which 10vin relies are as follows:
10vin does not sell or rent your personal data to any third party. Data is shared outside of 10vin only in the following specific and limited circumstances:
10vin engages a limited number of carefully vetted third-party service providers to assist in the operation of the platform. These providers process personal data on 10vin's behalf under binding data processing agreements that restrict their use of your data to the specific services they provide. Categories of service providers include: KYC and identity verification services; payment processing intermediaries (including JazzCash and EasyPaisa gateway operators); fraud detection and cybersecurity services; and cloud infrastructure providers hosting the platform's servers and databases.
10vin is required under its licensing obligations to report certain information to its regulatory authority, including suspicious transaction reports, player due diligence records, and self-exclusion compliance data. 10vin will also disclose personal data to law enforcement agencies where required to do so by a valid legal order or where disclosure is necessary to prevent, detect, or investigate a serious crime.
In the event that 10vin undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held about players may form part of the transferred assets. In such circumstances, 10vin will notify affected players via their registered email address and will ensure that the acquiring entity is bound by data protection obligations at least equivalent to those set out in this Policy.
10vin will not share your personal data with any third party outside the categories described above without first obtaining your explicit consent. You may withdraw any consent given at any time by contacting [email protected].
10vin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by our licensing obligations or applicable law. The table below summarises the key retention periods applicable to the main categories of data held.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years from account closure | Licensing obligation and anti-money laundering compliance |
| Financial Transaction Records | 5 years from transaction date | Financial regulatory requirement |
| KYC Verification Documents | 5 years from account closure | Licensing obligation |
| Gaming History | 3 years from account closure | Dispute resolution and regulatory audit |
| Support Communications | 3 years from closure of ticket | Dispute resolution and quality assurance |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible gaming compliance and regulatory obligation |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of lawful marketing basis |
Once the applicable retention period has expired and there is no ongoing legal, regulatory, or operational reason to retain the data, 10vin will securely delete or anonymise the relevant personal data in accordance with its internal data destruction procedures.
As a data subject, you have the following rights in relation to the personal data that 10vin holds about you. These rights are available to all 10vin players and may be exercised by submitting a request to [email protected] with the subject line "Data Rights Request". 10vin will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days.
Request a copy of all personal data 10vin holds about you, along with information about how it is being used and who it has been shared with.
Request correction of any inaccurate or incomplete personal data held about you. Corrections to identity data may require re-submission of KYC documents.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that 10vin restricts processing of your data in certain circumstances, such as while the accuracy of the data is being contested.
Request a machine-readable copy of personal data you have provided to 10vin, in a commonly used format, for transfer to another service provider.
Object to processing based on legitimate interests, including direct marketing. Marketing opt-outs take effect immediately upon receipt of your request.
Please note that some rights are subject to exceptions and conditions under applicable law. Where 10vin is unable to fulfil a request in full — for example, because fulfilling it would conflict with a mandatory legal retention obligation — we will explain the reasons in writing and confirm what partial steps can be taken.
Cookies are small text files placed on your device when you visit a website. 10vin uses cookies and similar tracking technologies to ensure the platform functions correctly, to protect the security of your account session, and to collect the technical analytics data described in Section 3. Cookies do not contain your financial data or passwords.
You may configure your browser to refuse all cookies or to alert you when cookies are being placed. However, disabling strictly necessary cookies will prevent the 10vin platform from functioning correctly and you will not be able to log in to your account. Instructions for managing cookies are available in the help section of all major browsers.
10vin implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a high risk to your rights, 10vin will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its impact.
The 10vin platform is strictly for individuals aged 21 and above. 10vin does not knowingly collect or process personal data relating to individuals under the age of 21. The platform's registration process includes a mandatory date of birth declaration and is supported by identity verification procedures designed to detect and prevent underage registration.
If 10vin becomes aware that personal data has been collected from an individual under the age of 21, the affected account will be immediately suspended, all associated personal data will be deleted (subject only to any mandatory regulatory retention obligations), and the matter will be reported to the relevant regulatory authority.
If you are a parent or guardian and you believe that a minor in your household has provided personal data to 10vin or has accessed the platform, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.
10vin reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our licensing obligations. When material changes are made — meaning changes that affect your rights or the way in which your personal data is used — 10vin will provide at least fourteen (14) days' advance notice by email to your registered address and by posting a prominent notice on the platform.
Your continued use of the 10vin platform after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must close your account and request deletion of your data before the effective date. The date on which this Policy was last updated is displayed at the top of this page and in the page header.
We encourage you to review this Policy periodically. Previous versions of this Policy are available on request by emailing [email protected].
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 10vin has handled your personal data, please contact the data protection team using the details below.
Email: [email protected] — Subject line: "Data Protection Enquiry" or "Data Rights Request". We aim to acknowledge all data-related enquiries within five (5) business days.
For urgent data concerns, live chat support is available 24/7 through the support widget in your logged-in 10vin account. Our team will escalate data protection matters to the appropriate internal team on your behalf.
If you are not satisfied with 10vin's response to your data protection concern, you have the right to escalate your complaint to the independent adjudicator designated by 10vin's licensing authority. Details of the escalation process are available by contacting [email protected] with the subject line "Formal Data Complaint".
Your data is protected, your identity is secure, and your rights are respected — that is the 10vin standard. Join players across Pakistan who trust 10vin for cricket betting, slots, live casino, and more, all in PKR.
Age Restriction & Responsible Gaming Notice
Use of 10vin is strictly limited to individuals aged 21 and above. Gambling involves financial risk and can become addictive. Never wager more than you can afford to lose. Visit our Responsible Gaming page for a full overview of the player protection tools available to you at any time.